Robocalls & Unwanted Texts (TCPA)
If you’re getting repeated calls or texts without consent, the TCPA may provide remedies — even for a small number of violations.
Make the calls stop — and explore your legal options. The Telephone Consumer Protection Act regulates certain automated, prerecorded, artificial-voice, and text communications, with important rules and exceptions that depend on the facts of each situation.
Our intake team can help you organize the communications you received and identify the questions that matter before you decide on your next step.
When TCPA Issues May Arise
The exact legal analysis depends on the type of communication, the technology used, the number contacted, the purpose of the message, and the consent or authorization that was obtained. Common situations include:
Repeated Robocalls
Automated or prerecorded calls that continue after you have asked a sender to stop may warrant closer review, particularly when consent is disputed.
Robotexts & Marketing Messages
Unwanted SMS or similar messages can raise consent, telemarketing, identification, and opt-out questions depending on the circumstances.
Consent & Opt-Out Disputes
Problems can arise when a company says you consented, but you do not recognize the authorization or previously withdrew your permission.
What You Should Preserve
Do not delete the evidence simply because the calls or messages are annoying. Keeping an organized record can make an initial legal review much more useful.
How We Can Help
Our intake process is designed to turn a confusing stream of calls and messages into an organized record that can be reviewed efficiently.
Review the Communications
We help identify the sender, communication type, frequency, and available evidence so the issue can be assessed more clearly.
Assess Consent Questions
We can help you gather the documents and records needed to examine whether consent was given, limited, withdrawn, or disputed.
Discuss Next Steps
After the facts are organized, you can discuss potential options and whether further legal review is appropriate for your situation.
TCPA Frequently Asked Questions
Does the TCPA cover text messages?
Federal communications rules can treat certain text messages as calls for TCPA purposes. Whether a particular message is covered depends on the technology, recipient, purpose, consent, and other facts.
What if I already told the sender to stop?
Keep proof of the request, including screenshots and dates. An opt-out request can be an important part of evaluating later communications, although the legal effect depends on the circumstances.
Should I delete the unwanted messages?
No. Preserve the messages, screenshots, call logs, voicemails, and related communications whenever possible. They can help establish the timing and frequency of the communications.
Can every unwanted call lead to a TCPA claim?
No. TCPA protections have specific requirements and exceptions. A review of the actual communications and consent history is important before reaching a conclusion.
Receiving unwanted calls or texts?
Bring your call logs, screenshots, and any consent or opt-out records. We can help you understand the information needed for an initial review.